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Pick the channel that fits. Email for serious stuff, Twitter for vibes, GitHub for bugs, Discord for hugs.
Best for billing, account, or technical issues. Replies within 24 hours on weekdays.
For quick questions, feature requests, or to share your roast on the timeline.
Ask questions, share results, and connect with other SEO enthusiasts.
We read every one. Average reply time: 8 hours.
We're a small team based in Karachi, Pakistan (UTC+5). Most replies go out within 8 working hours, and we treat everything within a one-business-day SLA on weekdays. Weekends are slower — security and outage reports get woken up; pricing questions wait until Monday.
Send a URL, screenshot and what you expected. We reproduce, triage, and link the GitHub issue back to you.
Email security@slapmyweb.com (PGP on request). Acknowledged within 12 hours; coordinated disclosure with credit.
Refunds, downgrades, invoice copies, VAT numbers, payment failures, plan changes — fastest channel.
We log every one on the public roadmap. If two or more people want it, it usually ships within a quarter.
Aim a message at the right inbox and you skip the triage queue. Each of these gets a direct human, not a generic ticket.
Quotes, interviews, podcast bookings, embargo coordination. Send a deadline — we work backwards from there.
press@slapmyweb.com →Integrations, co-marketing, affiliate, reseller, white-label. Tell us about your audience first, deal terms second.
partners@slapmyweb.com →DPIA requests, DPA signing, GDPR data access & deletion, copyright (DMCA), law enforcement. Plain-English replies, no boilerplate.
legal@slapmyweb.com →Volume pricing, custom contracts, SSO, dedicated agents, scan quotas above 500/day. We'll send a redlinable MSA on request.
sales@slapmyweb.com →Responsible disclosure for any bug that affects user data, auth or billing. Acknowledged within 12 hours and credited on the public advisory page.
security@slapmyweb.com →Before you write about a scan failure or outage, check the status page — it shows degraded subsystems in real time and lets you subscribe to alerts.
View status page →These are the ones we answer five times a day. Skim them — your question might already be here.
Yes — within 14 days of the first paid charge, no questions asked. After that, partial refunds are case-by-case (active scans, downtime credits). Email billing or the form above with the order number.
Dashboard → Billing → Cancel subscription. You keep access until the end of the paid period. We do not auto-rebill once cancelled and we do not retain payment data after cancellation beyond what tax law requires.
Hit the same URL again — most failures are transient (slow origin, Puppeteer cold-start, Cloudflare challenge). If it fails twice in a row, send the scan ID. Failures don't count against your daily quota.
Not on free or Pro — we only read public HTML. Agency and Enterprise plans support cookie/header injection and on-prem agent installs for protected environments.
Owners can request removal at any time via the form (mention the scan ID). We honor removal requests within 24 hours. Default behavior is opt-out for adult content, doxxing risk and any URL containing personal data.
Enterprise plans include a 99.9% uptime SLA with credits. Public status page shows real uptime — last 30 days are visible without an account.