Refund Policy
One rule, in plain English. This restates the refund term in our Terms of Service.
Last updated: October 19, 2026
14-day refund on your first subscription
If you start your first paid SlapMyWeb subscription (Pro, Agency or Enterprise, billed monthly or annually) and ask for a refund within 14 days of the first charge, we refund that charge in full. No questions asked.
How to ask
Email billing@slapmyweb.com from your account email with your order or invoice ID. Refunds go back through Stripe to the card you paid with; how long the credit takes to appear depends on your bank.
Renewals and later charges
The 14-day guarantee covers your first paid subscription only. Renewals and charges after the 14-day window are not automatically refundable; email billing and we review them case by case (for example after a service outage or an unexpected charge).
Cancelling
Cancel anytime from Dashboard → Billing. Cancelling stops the next renewal: you keep access until the end of the period you already paid for, and you are not charged again.
Relationship to the Terms
This page restates the refund term in our Terms of Service. If they ever differ, the Terms apply.