Troubleshooting
My report PDF is missing sections — why?
1 min readUpdated May 22, 2026
PDF sections show as "no data" or are missing?
PDF sections are conditional — we only render a section when there's data to show. Empty sections aren't padded with placeholder text because that's worse than honest absence.
Common causes
| Symptom | Cause | Fix |
|---|---|---|
| Performance v2 section says "API key not configured" | Google PageSpeed key missing in platform_config | Super admin sets it at /admin/settings → API Keys |
| Render v2 section says "Puppeteer unavailable" | Chrome dependencies missing on server | Ops install apt install chromium + restart worker |
| Video SEO section is empty | No videos detected on the audited pages | Not a bug — site has no <video> / iframe / YouTube embeds |
| Tracking section missing DNS verification | User's plan is below Enterprise | Upgrade to unlock DNS TXT verification |
| Brand SERP section says "DataForSEO unavailable" | DataForSEO credit exhausted or key missing | Top up DataForSEO credit or set the key |
Force re-render
If you've fixed the underlying cause (e.g. added an API key), you need to re-run the relevant audit. From the dashboard:
- Open the audit detail
- Click the module name in the Modules dropdown
- Click Re-scan now in the empty state
The PDF picks up the new data on next download.
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